FAQs
What payment methods do you accept?
We accept multiple secure payment options including PayPal, Western Union, and Direct Bank Transfers. Other methods may be arranged based on your region.
How long does delivery take?
Production time depends on the order volume. Once ready, delivery typically takes 7–10 business days worldwide via trusted courier partners.
Do you offer product samples?
Yes, we offer samples after discussing your required design and quantity. Sample costs apply, which will be adjusted against your full order when confirmed.
Do you ship internationally?
Absolutely. We ship globally, with secure and reliable delivery options to almost every country.
What is your Minimum Order Quantity (MOQ)?
Our MOQs vary by product type, but we pride ourselves on offering some of the lowest MOQs in the market — making us ideal for startups and small businesses.
Can I customize my order with branding?
Yes! We offer custom branding options including embossed logos, private labels, custom tags, and packaging to match your brand identity.
Can you work with custom designs (OEM/ODM)?
Definitely. We provide both OEM (your design, our production) and ODM (our design, your brand) services tailored to your needs.
What kind of leather do you use?
We work with a wide variety of leathers, including Nappa, Crazy Horse, Croc-embossed, Litchi, Saffiano, and Oil Wax — all sourced responsibly and selected for durability, finish, and feel.
Can you provide commercial invoices and export documentation?
Yes, we provide all necessary export documents, including commercial invoices, packing lists, and certificates of origin when required.
Do you support bulk reorders or long-term contracts?
Absolutely. We welcome long-term partnerships and offer special pricing and priority production for bulk or repeat orders.
Can I visit your workshop or request a video tour?
We’re happy to offer video calls, virtual factory tours, or sample displays to help you evaluate our craftsmanship before placing an order.